Every single piece of Paula's Donuts merchandise is custom-made just for you! Because we print our items on demand rather than holding bulk inventory, we cannot accept returns or exchanges if you change your mind or select the wrong size, color, or style.

Please make sure to review our detailed sizing charts listed on every product page before finalizing your order.

🍩 Damaged or Defective Items

If your sweet new gear arrives damaged, misprinted, or defective, we will gladly replace it or issue a full refund at absolutely no extra cost to you!

To claim your free replacement or refund, please complete these steps within 30 days of product delivery:

• Contact Us: Email our customer service team at [Your Support Email Here] with your Order Number.

• Send Photo Evidence: Attached 2–3 clear, well-lit photos showing the specific issue or damage.

• Keep the Item: Do not mail anything back to us or the manufacturer! Once we verify the photo proof, your replacement will be sent directly to production.

📦 Lost in Transit or Delivery Issues

• Carrier Errors: If your tracking status shows that the package was permanently lost in transit by the carrier, contact us immediately and we will arrange a replacement.

• Incorrect Address: We cannot offer refunds or replacements if the shipping carrier is unable to deliver a package due to an incorrect or incomplete address provided during checkout.